ASSESSMENT PROCEDURE

Assessment is consistent with the requirements the VET Quality Standards for Registered Training Organisations. The purpose of the assessment is to determine whether or not competence has been achieved in the essential knowledge and skills as stipulated in the elements of competency in the course or unit of study.

The assessment process may involve various practical activities, verbal questioning, role-play / scenario work &/or a written or multiple choice test to determine the

participant’s competency. Assessment will be conducted and evidence gathered using a range of techniques to ensure assessments are valid, reliable, flexible and fair. An integrated approach to assessment may be used in some areas.

Assessment will be equitable to all groups of learners. If a participant has any language literacy or numeracy needs or any mobility concerns, the assessor may be able to make reasonable adjustments to the assessment process to determine competence. (Please inform trainer of any needs)

Participants who do not demonstrate competency on initial assessment will be able to repeat the assessment after further instruction. Feedback will be provided by the trainer to participants.

ACCESS, EQUITY & INCLUSION

Vic First Aid will not discriminate nor tolerate any discrimination against a student or member of our staff based on gender, race, culture or religious beliefs or any other protected attribute as defined under Victoria’s anti-vilification laws and the Racial and Religious Tolerance Act 2001. Vic First Aid will also ensure that all students and staff are treated with respect and dignity and will not be subject to any language or action that is in contrast with the federal Criminal Code Amendment (Hate Crimes) Bill 2025 and the Combatting Antisemitism, Hate and Extremism Bill 2026 . All staff are aware of the importance placed on providing fair and equitable access, support and respect to students and expect the same treatment . If there are any special needs or requirements to support your training experience, please do not hesitate to inform us prior to training.

 CONDUCT & SAFETY

There are many activities that require some shared resources and hands-on contact with others. It is expected that all participants behave and conduct themselves in a manner that does not intimidate, harm or otherwise make any other student or staff member feel uncomfortable. All our public venues are checked for safety and comfort. We also ask all corporate clients to provide a safe working environment for on-site sessions.

STUDENT SUPPORT SERVICES

If you require support services such as language, literacy or numeracy assistance or other support services to assist you in your studies, please contact our office. We can modify our training and assessment to assist you in completing your course, however it is important to note that CPR must be performed with the manikin on the floor and that any change must follow the rules of evidence as required in the course criteria. 

  Please inform you trainer or our office of any of the following health conditions or other concerns:

• Allergy to latex as manikin shields contain latex rubber
• Back, knee, shoulder and hand problems as you will be participating in practical demonstrations
• Any other condition, health or otherwise that a student thinks may make it difficult for them to undertake assessment activities in the course.
• Any religious, cultural, social or other requirements that we need to be aware of in order to make you comfortable

 PRIVACY

Vic First Aid is committed to protecting the privacy of our clients. Any information collected will be used only in accordance with the requirements of VET regulators and not shared with any third parties for any other purpose. (Please see Privacy Notice below for more information.)

RPL (Recognition of Prior Learning)

Under the Standards for Registered Training Organisations (RTOs) 2015, as an RTO partner we may be able offer recognition of prior learning (RPL) to individual learners—unless the requirements of the training package or licensing requirements prevent this from being offered.

In offering RPL we will need to ensure that all requirements of the unit of competency are addressed which may involve the mapping of units to determine tasks that are completed and those that are still required to be completed.

 ACCESSING STUDENT RECORDS

All student records are available upon request. Replacement certificates are available for free for emailed copies or at a cost of $30.00 for a hard copy which covers the certificate, postage and admin fee. Please contact our office if you require a replacement certificate

REFUND POLICY

• Cancellations min 48 hours before course – Full Refund
• Cancellation less than 48 hours before course – Refund of Fee minus $20 admin fee
• Cancellation less than 24 hours or No-Show – No Refund
• Re-schedule of course permitted at any time
• Cancellation after Re-Schedule will incur a fee equal to 50% of the initial fee (some concessions to above may apply in certain circumstances)

 COMPLAINTS & APPEALS POLICY

If you are dissatisfied in any way with the service provided by Vic First Aid, the course you have undertaken or disagree with a decision made by an assessor, please communicate your grievance directly to your assessor who should be able to resolve the issue. If this is not satisfactory, please put your concerns in writing and email to the RTO MANAGER, VIC FIRST AID EDUCATION SERVICES

[email protected] or mail to VFA Suite 7 741 Main Road Eltham Vic 3095. A response will be received within 7 days. If you are still not satisfied with the outcome, an official complaints & appeals form will then be provided to you along with a complete copy of our complaints & Appeals policy for your reference. We will then arrange for a meeting and attempt to resolve the situation.

If you are still not satisfied with the outcome, you are entitled to contact the National Complaints Hotline on 13 38 73 or visit National Training Complaints Hotline. where you will be given direction on how to move forward with your grievance.

Privacy Notice

Under the Data Provision Requirements 2012, Vic First Aid Education Services is required to collect personal information about you and to disclose that personal information to the National Centre for Vocational Education Research Ltd (NCVER).

Your personal information (including the personal information contained on this enrolment form and your training activity data) may be used or disclosed by Vic First Aid Education Services for statistical, regulatory and research purposes.

Vic First Aid Education Services may disclose your personal information for these purposes to third parties, including:

• School – if you are a secondary student undertaking VET, including a school-based apprenticeship or traineeship;Employer – if you are enrolled in training paid by your employer;
• Commonwealth and State or Territory government departments and authorised agencies;
• NCVER;Organisations conducting student surveys; and
• Researchers.

• Issuing a VET Statement of Attainment or VET Qualification, and populating Authenticated VET Transcripts;
• facilitating statistics and research relating to education, including surveys;
• understanding how the VET market operates, for policy, workforce planning and consumer information; and
• administering VET, including program administration, regulation, monitoring and evaluation.

You may receive an NCVER student survey which may be administered by an NCVER employee, agent or third party contractor. You may opt out of the survey at the time of being contacted.

NCVER will collect, hold, use and disclose your personal information in accordance with the Privacy Act 1988 (Cth), the VET Data Policy and all NCVER policies and

protocols (including those published on NCVER’s website at www.ncver.edu.au).

Follow us on: